Launching OnWheel has solved many traditional operational problems that An Cuong is facing.
- Digitalizing the traditional process of answering calls, saving 70-80% of operation time, so that the coordinators can focus on expediting the delivery.
- Simplifying the procedure, optimizing 30-40% of the manpower to coordinate and arrange delivery vehicles for the cost-effective purpose.
- Maximizing the fleet capacity as well as restrain negatives in the delivery coordination department
- Monitoring the whole delivery status of their system
- Allowing customers to easily keep track of the whole order status
- New drivers can easily make a delivery on account of navigation and directions, reduce lead time and minimize the disturbance to customers to enhance customer experience